Surpassing Expectation of Regular Customers for Corporate venue hire in Melbourne

As professionals, we always strive to surpass expectations or to “go beyond delight” to really wow our Regular Clients for Corporate venue hire in Melbourne. We do everything within our reach to reduce the effort of the attendees. If a customer needs to do something to resolve an issue try to do it for them. This could be calling for them a taxi, sending a runner back to check a room if someone thinks they may have left something, or updating someone’s booking details for them over the phone rather than making them log back into the online booking system to update it themselves.

Corporate venue hire in Melbourne for marking everlasting Impressions

Relaxing for one second until all attendees have left the building may prove costly for us. We have to be on our feet for ten plus hours so that the last guests of your event receive as warm with your smile as bright as it was to the first arrival that day. If budget allows and you can go beyond this by handing out a gift or souvenir as people leave this helps the warm fuzzy feeling continue on the guests onward journey as everyone loves a well-thought freebie! For example, if it is raining outside, a branded umbrella for guests to take as they leave the venue is a lovely touch.

Corporate venue hire in Melbourne for rewarding dedicated customers

Happy customers can also become event ambassadors with a chance that they will spread positive word of mouth and help to market your event and drive new registrations for the next in series. The best events are when there is some behavioral change as a direct result of the event. The attendee may be determined to do something different and inspired to connect further with new connections made at the event. The attendees should feel that they made a positive contribution to the event and perhaps even feel some kind of ownership or that they “made their mark.”